Privacy Policy (BCBA4Hope, LLC)
Effective Date: 07/31/2024
BCBA4Hope, LLC (“BCBA4Hope,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our website, purchase a product or service, register for an event, or interact with us through our platform.
1) Information We Collect
We may collect the following types of information:
A. Information you provide
Name, email address, phone number (if provided)
Billing information and transaction details (processed by our payment providers; we do not store full payment card numbers)
Account credentials (when you create an account)
Intake form responses and other information you choose to submit
Messages you send us (email, forms, or platform messaging)
B. Information collected automatically
Device and browser information
IP address and approximate location (city/state level)
Pages viewed, clicks, time spent on pages, and referring/exit pages
Cookies and similar technologies (see “Cookies” below)
2) How We Use Your Information
We use information to:
Provide and deliver the products/services you purchase
Process payments, send receipts, and administer your account
Schedule sessions and deliver related communications (confirmations, reminders, access links)
Respond to questions and provide customer support
Improve our offerings, website experience, and content
Send marketing emails only if you opt in, and you can unsubscribe anytime
Comply with legal obligations, enforce our terms, and prevent fraud or misuse
3) How We Share Information
We may share information with trusted service providers only as needed to operate our business, such as:
Website/course hosting and delivery (e.g., Thinkific and related tools)
Payment processing providers
Email and communication platforms
Scheduling/video meeting tools (if used)
Analytics providers to understand site performance
We may also share information:
If required by law, court order, or legal process
To protect our rights, safety, or property, or those of others
In connection with a business transfer (e.g., merger, sale, acquisition)
We do not sell your personal information.
4) Cookies & Analytics
We may use cookies and similar technologies to:
Keep you logged in and maintain site functionality
Remember preferences
Measure traffic and improve performance
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
5) Data Retention
We retain personal information only as long as reasonably necessary to:
Provide services and support
Maintain business records
Meet legal, tax, and accounting requirements
Resolve disputes and enforce agreements
6) Security
We take reasonable administrative, technical, and physical measures to protect your information. However, no system can be guaranteed 100% secure.
7) Your Choices & Rights
Depending on your location, you may have rights to:
Request access to the personal information we hold about you
Request correction or deletion of your information
Opt out of marketing communications at any time (via unsubscribe link)
To make a request, contact us using the information below.
8) Important Note on Sensitive Information (PHI/HIPAA)
BCBA4Hope services are designed for business and operational support for ABA practice owners/operators. To protect your privacy and keep sessions focused on operations, please do not submit protected health information (PHI) or client-identifying details in forms, messages, uploads, or session discussions. If we receive sensitive information inadvertently, we may delete it and/or request a revised submission.
9) Children’s Privacy
Our services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children.
10) Third-Party Links
Our website or platform may contain links to third-party sites. We are not responsible for the privacy practices of those third parties.
11) Updates to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above will reflect the most recent version. Material changes may be communicated via the site or email.
12) Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact:
BCBA4Hope, LLC
Email: [email protected]